| About usAbout Us Curtain Poles Emporium Ltd. is a well established business in North Yorkshire who have over the years developed a reputation for excellent customer service and the provision of high quality products. We supply and install a wide range of soft furnishings and flooring locally and as a result have the experience and knowledge to provide you with any help you may require when choosing your curtain pole. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Curtain Poles Emporium Ltd
Unit 4 Clay Pit Lane Boroughbridge North Yorkshire YO51 9LS
Phone: 01423 325842
Fax: 01423 322002
Email: info@curtainpolesemporium.co.uk Company Registration No.6445794
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Payment can be made via all major credit cards and we use WorldPay to ensure a smooth and secure transaction.
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Shipping And Handling Your chosen goods are carefully delivered using one of a number of well known and respected carriers. The carrier chosen depends on the physical length of your order.
Most items will require a signature for proof of delivery.
Please make sure someone is at the delivery address when the items are due otherwise the goods will be taken back to the carriers depot. Unfortunately we cannot determine what time the delivery will be. It could be any time between 9am and 5pm.
Generally orders for stock items will be delivered within 5 working days.
Orders costing £50 or more will be delivered free of charge Orders below this price will cost £6.50.
**A surcharge of £20 is applicable if you are not on the mainland of the U.K.**
Sometimes an item may be out of stock and delivery times will be longer. We will contact you if this is the case.
Orders for non-stock items are indicated where the estimated delivery is longer than 5 working days.
The estimated delivery time is usually the maximum time an item should take from ordering to delivery.
We are a UK based store and specialise in supplying to UK mainland customers.
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Delivery Schedule Your chosen goods are carefully delivered using one of a number of well known and respected carriers. The carrier chosen depends on the physical length of your order.
Most items will require a signature for proof of delivery.
Please make sure someone is at the delivery address when the items are due otherwise the goods will be taken back to the carriers depot. Unfortunately we cannot determine what time the delivery will be. It could be any time between 9am and 5pm.
Generally orders for stock items will be delivered within 5 working days.
Sometimes an item may be out of stock and delivery times will be longer. We will contact you if this is the case.
Orders for non-stock items are indicated where the estimated delivery is longer than 5 working days.
The estimated delivery time is usually the maximum time an item should take from ordering to delivery.
We are a UK based store and specialise in supplying to UK mainland customers.
However we will consider delivery overseas.
Please use the ‘contact us’ option to send us your requirements and we will get back to you.
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| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01423 322002 (International +44 01423 322002) or fax us on 01423 322002 or write to us at Unit 4 Clay Pit Lane Boroughbridge North Yorkshire YO51 9LS U.K.(MAINLAND) |
Privacy Policy Curtain Poles Emporium do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount you paid for that item.
This guarantee does not include made to measure curtain poles, and blinds.
Returns must be made within 30 days of the purchase date and items must be unused and in their original packaging.
When we have received the goods and checked them we will credit your card (if you paid by card)
Please note
Returned items should be posted back to us or sent back by carrier.
Your items have been delivered free of charge (over £50) and you will have paid on average 15% less than other stores charge.
If you want us arrange the collection and use our carriers we will need to make a charge of £16.50 per parcel (the amount we get charged by the carriers)
Returns Procedure
Please contact us to let us know you are returning any items.
We will need to know your order reference, the name or code of the items you are returning and the date you ordered.
We will then give you the address to return the items to.
If you want us arrange the collection and use our carriers we will need to take your credit card details to deduct the £16.50 per parcel (the amount we get charged by the carriers)
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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